RETURN POLICY
REPORTING AN ISSUE
If something is wrong with your order, please contact CosmoChic so we can help. Include your order number, a description of the issue, and clear photos where relevant. Please contact us before sending an item back so we can provide the correct instructions.
VOLUNTARY RETURNS
For correctly supplied made-to-order physical products, CosmoChic does not offer voluntary returns or size/color exchanges simply because the customer changes their mind or selected an unsuitable option. This does not limit mandatory cancellation or refund rights.
DAMAGED & DEFECTIVE
If your order arrives damaged, defective, or misprinted, please contact our team promptly. We review each manufacturing issue and arrange for an appropriate remedy, such as a replacement or refund. Keep all packaging and wait for instructions before returning items.
DIGITAL DOWNLOADS
Purchases of digital editions and assets are generally non-refundable once the download link has been accessed. We maintain separate remedies for defective, duplicate, or inaccessible files. Please refer to the specific Digital Download License for full terms.